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Cancellation Policy

Rules for project cancellation, completed work, handover, suspension, and reinstatement at SAdigisoft.

Cancellation Policy — SADigisoft
Cancellation Policy results and outcomes — SADigisoft
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1. Client Notice

Clients may request cancellation at any time. To keep project handover orderly, we ask for written notice as early as possible and, where practical, at least seven days before the intended stop date.

2. Completed Work

On cancellation, the client remains responsible for all work completed up to the cancellation date, including approved design, development, research, and third-party costs already incurred.

3. Handover and Access

After cancellation, we can provide the agreed files, access details, and status summary once outstanding invoices are settled. Any intellectual property transfer follows the terms of the project agreement.

4. Suspension by SAdigisoft

We may pause or cancel a project if required feedback, assets, or payments are repeatedly delayed or if continued work is no longer commercially viable.

5. Reinstatement

If a cancelled project is restarted later, the new scope, schedule, and pricing will be reassessed. Please contact salesteam@sadigisoft.com for clarification.

How We Deliver

01

Discovery

We map your goals, audience, and technical requirements before writing a single line of code.

02

Design

Wireframes, prototypes, and brand-aligned UI designs reviewed and approved by you.

03

Development

Sprint-based build with daily progress updates, code reviews, and continuous testing.

04

Launch & Grow

Go-live support, performance monitoring, and ongoing optimisation after launch.

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